FAQs
Do you charge sales tax?Sales tax will only be charged to Tennessee residents at a rate of 9.5%.
Do you partner with any non-profit organizations?
If you are a non-profit organization and are interested in hosting a shopping event on our site, please send us an email us with your organization name and contact information. We will be happy to discuss the different options available for partnership.
How do I submit a photo for my order?
If your order will include a printed photo, please send a digital file to laura@threelindys.com according to the specifications below. Please make sure the file name is your first initial and your last name. (Example: creed.jpg)
Specifications
Photo must be a high quality digital photo – 300 DPI or greater
Photo must be in .jpg format
Photo dimensions must be at least 5.25 width by 3.5 height (1575 by 1050 pixels)
Please take into consideration that the quality of the picture you submit is very important. The better the quality, the better it will look once it’s printed. All photos will be cropped to best fit the card. No additional changes will be made to the photo (ie. fixing red eye, changing to black and white, etc). Manufacturers have the right to reject a photo because of quality or copyright concerns.
Submitting a photo implies that you either own the image or have permission from the owner to reprint the image. We will not be held liable for any photo related issues.
How do I submit my products for your consideration?
We are always looking to add fabulous product lines to our current selection. If you have a product line you would like us to consider carrying, please email us with your company name, contact information, and the type of products you sell. Please note that we cannot return any samples that are sent to us.
How long will it take to receive my order?
Production time for most items is 7-10 business days after payment is received. Once the order is produced, it is shipped directly to the customer. Actual transit time varies depending on where the item is being shipped to. If you need your order by a specific deadline, please email us, and we will do our best to accommodate your time frame.
What are your shipping fees?
Our shipping rates are based on your total purchase, before any discounts. The rates for standard shipping are as follows…
Under $25 $7.95
$25.01 - $50 $8.95
$50.01 - $75 $9.95
$75.01 - $100 $10.95
$100.01 - $150 $12.95
$150.01 - $200 $13.95
$200.01 - $300 $15.95
$300.01 - $400 $16.95
$400.01 - $500 $17.95
Over $500 Free
Expedited shipping is available for an additional charge. If you are interested in expedited shipping, please email us for the cost.
At this time we only accept orders that will be shipped within the 48 continental United States.
What forms of payment do you accept?
We accept payment through Paypal and personal checks. Checks must clear before orders will be processed.
What is your privacy policy?
Your privacy is very important to us. Rest assured that your personal information is stored securely and that we will never share your information with a third party, unless necessary to complete your order. Information may be disclosed if required by law or court order.
What is your return policy? How are errors handled?
All of our items are custom ordered and therefore cannot be returned. Though rare, errors do happen on occasion. If the error is on our part or the manufacturer’s part, we will gladly redo or replace your item immediately, at no additional charge. If the error is made by the customer, we will gladly reprint or replace the order at a discounted rate plus shipping charges.
The following situations would be considered a customer error:
- Original text submitted with an error
- Original order submitted incorrectly
